Help Desk Requirements

• Reacting to questions on the telephone, by means of email, face to face, or through remote access. 
• Offering specialized help on the conveyance, design, set up, upkeep, and investigating of PC frameworks, equipment, and programming. 
• Preparing PC clients. 
• Preparing other staff on investigating and diagnosing issues. 
• Picking up input from clients to improve preparing strategies. 
• Composing and altering instructional pamphlets. 
• Running reports and dissecting normal grievances and issues. 

Help Desk Requirements

• An Associate's degree in software engineering or related field. 
• A solid working information on PC frameworks, equipment, and programming. 
• Great critical thinking, diagnostic, and group working aptitudes. 
• Fantastic correspondence and relational abilities. 
• A receptiveness to learning new advances.